Track Appointment Reschedules

Starting today, Accudemia is tracking appointment reschedules. Every time the date or time of an appointment is modified, Accudemia saves the information of the person who made the change and when they did it.

Changes in other fields are not considered as a re-schedule. If an administrator decides to update the comments or re-assign it to a different tutor, for example, it will not be considered a reschedule.

Reschedule Tracking

When an appointment is rescheduled, it will have an icon like this one:

Clicking on the name of the student will open the window in the right with the details of the reschedule:

If the appointment was re-scheduled more than once, the information of each time it was re-scheduled will be shown in multiple lines.

Filters

In addition to that information above, we have added filters to show only appointments that have been rescheduled in the "View All Appointments" screen and the "Appointment - No Shows" report.

In the View All appointments screen, you can find the filter on the left of the screen; right under the Show Canceled and Show Voided options.

Restrictions

In addition to the options mentioned above, we are adding a new restriction for appointments. Under Control Panel > Appointments, you can limit how many times an appointment can be rescheduled:

You can also set it to zero to completely disable appointment rescheduling. Note that, as in the other restrictions, this option can be overwritten by appointment administrators.

Let us know if you have any questions in the comments below!

Comments

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