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Users can now contact the Center Administration or Help Desk

Here is a new feature that allows your center to give a better service and increase the quality of your support team!

With this new feature all users in the system, that are logged in to their homepage, can now contact the center/college administrators to get information or help about the center activities or anything they want.

To do so, they have to click on ‘Contact center administrator’ in the navigation bar…

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And this new screen will be shown…

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The logged-in user’s e-mail address and phone number will be automatically loaded (if set in the user’s profile). Then the user can enter his message and click ‘Send’.

Ok… So where does this message go? Good question! This is automatically sent by e-mail to the center administrators’ e-mail addresses loaded in the Control Panel. You can set/change these e-mail addresses by going to Control Panel->Web Site Settings->User Accounts->Communication.

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1-click sign-in for staff members now available

Productivity is essential when a center is busy and there's a long line of students waiting. Hopefully that's not your case, but in any case if we can save tutors, advisors or counselors a few seconds of their time, we have made their job easier and more valuable.Starting today, we're rolling out an update that lets staff members sign-in and sign-out with only one click (OK, maybe two).On the top-right part of the screen, staff members will see a button indicating whether they are signed-in or not. Clicking there will show a small popup to let them sign-in or sign-out, without having to leave the screen they are currently on.When signed-out:
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Make a subject area available to all students and/or in all centers without importing files!

If you go to edit a Subject Area you’ll see that you have now two new options: “Available to all Students” and “Available in All centers”.

The first option is very handy in the situation where you are using enrollment but you have a subject area that should be available to all students. Before this option, you would have to upload an import file with all the students and the corresponding subject area, but now you just check this option in and that’s it!

The second option will help you associate a subject area to all the centers in your system. Again, before this option an import file was needed in order to save this relationship.

You can also set this options via ADX when you import courses!

You can see these options in the image below…