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Users can now contact the Center Administration or Help Desk

Here is a new feature that allows your center to give a better service and increase the quality of your support team!

With this new feature all users in the system, that are logged in to their homepage, can now contact the center/college administrators to get information or help about the center activities or anything they want.

To do so, they have to click on ‘Contact center administrator’ in the navigation bar…

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And this new screen will be shown…

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The logged-in user’s e-mail address and phone number will be automatically loaded (if set in the user’s profile). Then the user can enter his message and click ‘Send’.

Ok… So where does this message go? Good question! This is automatically sent by e-mail to the center administrators’ e-mail addresses loaded in the Control Panel. You can set/change these e-mail addresses by going to Control Panel->Web Site Settings->User Accounts->Communication.

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