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ADX job has stopped running? How would you know? Here’s how!

As you may know ADX (Accudemia Data eXchange) is our import tool used to get data from your other systems into Accudemia.  Using ADX you can create an import job to run on a schedule that maps your school’s information from another system and sends it to Accudemia.  Once you get passed the complexity of getting all that setup you can usually just walk away and let it keep your Accudemia account up to date.  you can learn more about how this works by watching this recorded online webinar on Accudemia Imports.

Now what happens if the import job should fail?  Would you know?

Here’s how to keep the school’s ADX import jobs running like a well-oiled machine:

  • Setup e-mail notifications – This allows you to be on top of the situation by receiving a notification as soon as the import job fails.  You can place more than one e-mail in the notification box so it can be also be sent out to other IT/staff if the import job should fail.  Here’s how:
    1. Open ADX and click on Tools>>Options
    2. On the General tab, check the “E-mail me when job fails” box.
    3. Next, type the e-mail addresses you want to be notified in the text box area below.  Separate each e-mail address using the “enter” key so they appear on a separate line.
    4. Click the “OK” button and that’s it!
      ADX-email
  • View the Error Logs – This can be helpful in determining why the job never left ADX.  Not only that but you can e-mail this error log to support by clicking the “Get support” link that appears if there’s an error.  To access this simply click on the import job that failed and it should appear on the bottom portion of the import job details with a large red circle near the last time it tried to run.
  • Check the Accudemia server’s execution details – This can easily help you determine why an import is failing once it leaves ADX.  This is how to check this log:
    • Click Tools>>View Execution Status on the Server.  From here you just have to click on the last job ran at the top. This will show you what portion of the import the server rejected so you can correct the import file.

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